Privacy Policy
Last updated: March 16, 2026
1. Introduction
SimplyRAG ("we," "us," or "our") respects your privacy. This policy describes how we collect, use, store, and protect information when you use our AI search and chat platform, including our website and services.
2. Information We Collect
We collect: (a) Account information — email, name, and sign-in method when you register; (b) Content you provide — documents, data sources, and queries you upload or submit to the Service; (c) Usage data — how you use the Service (e.g. collections, chat usage, API calls); (d) Technical data — IP address, browser type, and device information. We do not sell your personal information.
3. How We Use Your Information
We use your information to provide, operate, and improve the Service (e.g. indexing your content, running embeddings, answering queries); to authenticate you and manage your account; to send service-related communications; to comply with legal obligations; and to protect our rights and the security of the Service. Your content is processed to power AI search and chat as described in our Terms.
4. Sharing and Disclosure
We may share information with: Service providers that help us run the Service (e.g. hosting, analytics), under strict confidentiality; your organization if you use an organization account; and authorities when required by law. We do not share your content or personal data with third parties for their marketing. When you use BYOK (e.g. OpenAI, Pinecone), those providers process data according to their own policies.
5. Data Retention
We retain your account and usage data for as long as your account is active and as needed to provide the Service. If you delete your account or request deletion, we will delete or anonymize your personal data in accordance with our retention schedule and applicable law. Some data may be retained for legal or safety reasons.
6. Security
We use industry-standard measures to protect your data, including encryption in transit and at rest where applicable. API keys you provide (BYOK) are stored encrypted. Access to personal data is restricted and audited. You are responsible for securing your account credentials and any keys you add.
7. Your Rights
Depending on your location, you may have the right to access, correct, delete, or port your personal data, or to object to or restrict certain processing. You can update account details in your profile and request deletion via your account or by contacting us. If you are in the EEA or UK, you may also lodge a complaint with a supervisory authority.
8. Cookies and Similar Technologies
We use cookies and similar technologies for authentication, preferences, and to understand how the Service is used. You can control cookies through your browser settings. Some features may not work correctly if you disable essential cookies.
9. International Transfers
Your data may be processed in countries other than your own. We take steps to ensure appropriate safeguards are in place where required by law (e.g. standard contractual clauses for transfers from the EEA).
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the "Last updated" date. Material changes may be communicated by email or in-app notice. Continued use of the Service after the effective date constitutes acceptance of the updated policy.
11. Contact
For questions about this Privacy Policy or your personal data, contact us at the support or contact details provided on our website or in your account settings.